Refund policy
Thank you for shopping with Neon Signs Land! We hope you love your purchase, but if you need to make a return, we're here to help.
Neon signs are fragile! If there's any damage during shipping, we will send the replacement parts or new sign for FREE.
Returns
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Eligibility: Items can be returned within 30 days of receiving your order.
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Condition: Products must be in their original condition, unused, and in the original packaging.
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Non-Returnable Items: Certain items are non-returnable, such as custom orders, damaged by buyer, not with original packaging.
Process
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Initiate a Return: Contact us with your order number and the reason for the return.
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Return Authorization: We'll review your request and, if approved, provide you with a return authorization number and instructions on where to send your items.
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Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
Refunds
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Processing Time: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
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Refund Method: Approved refunds will be processed within 1 business days and will be applied to the original method of payment.
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Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts).
Exchanges
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Eligibility: We offer FREE replacement parts or new one if it is defective or damaged.
Contact Us
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Customer Support: For any questions or concerns regarding your return, please contact us at neonsignsland@gmail.com.